Ruth Pointon, Shahaab Afzal and Stefano Ciucci all join the Liverpool firm which is investing across its technology platform to ‘facilitate enhanced performance, productivity and client satisfaction’

Liverpool-based debt collection agency Ardent Credit Services has made three senior appointments as part of its long-term growth plan.

Ruth Pointon joins as collections director, having previously worked as head of operations and latterly client and solutions director for Akinika Debt Recovery.

Shahaab Afzal (Shabby) has joined the company as its new operations manager – voice systems, also from Akinika Debt Recovery, and Stefano Ciucci is the company’s new head of ICT, having previously acted as senior IT architect and manager for primary IT companies and government departments in Rome.

Ardent chief executive Steve Murray said: “The market continues to evolve in light of regulatory change and advances in technology and strengthening our management team will ensure that we stay ahead of the curve.”   

The company is currently investing across its technology platform to “facilitate enhanced performance, productivity and client satisfaction”.

Mr Murray added: “Our capital expenditure this year will be our highest ever and we’re matching that with a training and development focus.”