The Contact Company, outsourced customer service provider, has sealed a multi-million pound funding deal to support its expansion plans.
The £11m turnover company based in Birkenhead has raised funds from Barclays, The North West Fund for Loans Plus and the Regional Growth Fund to build a new state-of-art contact centre, currently under construction.
TCC’s customers incluse logistics firm DPD, retailer River Island, entertainment retailer Rakuten Play.Com and chemist chain Superdrug.
The company now has 220 staff and the new facility has capacity for 900 people.
Managing director Asif Hamid said:
“Our skilled and loyal staff are key to our business model and we’ve built our business by closely tailoring our services to suit our customers’ specific needs. This has given us a real competitive edge and boosted our reputation. Our new business levels are up and we’re ambitious for the future.
“Moving to new premises will increase our capacity, allow us to service new customers and also introduce a host of new services. We’re also planning to take on more staff locally as we grow. We’ve combined our own funds with an impressive funding package to get the project off the ground.”
The six-figure loan from The North West Fund for Loans Plus, which is managed by FW Capital, completed TCC’s funding package, enabling the multi-million-pound project to go ahead.
Simon Berry, senior investment executive at FW Capital said:
“The Contact Company has grown consistently since Asif set it up. He and his team have built a thriving and sustainable company with considerable long-term potential. This project is one of the first developments in the Wirral Waters Enterprise Zone and will provide a jobs boost for the area.
“Our loan provided the much-needed final piece of the funding jigsaw that enabled The Contact Company to go ahead with the project. We were able to join forces with a range of local partners to come up with a comprehensive package of funding and other assistance. It’s an excellent example of the impact investments from the North West Fund for Loans Plus can have.”
Ian Wilby, relationship director at Barclays Corporate in Liverpool added:
“The Contact Company is a well-run, growing North West business and is now ideally positioned to continue on its growth track over the coming years.
“We have built a strong relationship with the management team so that we understand the key drivers for the business which, in turn, has enabled us to deliver a funding solution that fully satisfies their on-going requirements.”