IT services company adept4 has bolstered its customer experience team with the appointment of a new Client Relationship Manager.

Client engagement specialist Vicky Pemberton has over 19 years’ experience in telecoms. She has joined the business from a role as Head of Customer Experience at IT services provider GCI, where she was part of the senior management team.

Her new role will see her restructure and streamline adept4’s customer service processes and protocols; implementing and overseeing best-practice procedures which will improve and enhance the overall client experience.

Peter Birkett, adept4 CEO, said:

“Vicky is a highly skilled, incredibly impressive operator and we’re delighted to welcome her to the team. Although she has only been with us for a matter of weeks, we are already feeling the positive impact of her knowledge on the business’ client-side operations.

“Her expertise and commitment to creating the best possible experience for clients is perfectly in line with adept4’s unwavering focus on offering an unrivalled service to our customers. It will help us to continue to refine and improve this key element of the business as we continue to grow and expand.”

Vicky said:

“adept4 is a dynamic, fast-growing business with a passionate, entrepreneurial team, a great core offering and a fantastic client base and I’m looking forward to bringing my expertise in client relationship management to build upon the great work the team is doing.

“Relationships are at the heart of business and this requires a real commitment to great communication and customer engagement at every level. Ultimately, we want to bridge the gap between business and technology to ensure we’re delivering unparalleled levels of service and increasing customer revenues.

“By implementing a best practice framework, which encourages and facilitates continuous improvement, we’re putting the infrastructure in place to ensure that the adept4 customer journey is continuously evolving and improving as the business grows.”

adept4 is a fast-growing full-service IT solutions company, which services a global network of clients in all sectors.

The company is headquartered in Daresbury, with offices in Aberdeen and London. adept4 is continuing to grow and expand with the company team more than doubling in the last two years.