This latest award was voted for by Airlines UK, a trade organisation that represents UK airlines and awarded to LJLA in recognition of the improvement in passenger experience.
For the second time within a week, Liverpool John Lennon Airport has received a top industry accolade and recognised as being the best UK airport of its size.
At the Airport Operators Association (AOA) Annual Conference held in London, LJLA was announced as the winner of Best Airport (3-10 million passengers). It follows on from the Best Medium-sized UK Airport win at the 2019 British Travel Awards.
This latest award was voted for by Airlines UK, a trade organisation that represents UK airlines and awarded to LJLA in recognition of the airport’s success in offering a best in class passenger experience.
The airport’s award entry focused on a number of achievements including more destinations and more passengers whilst maintaining the highest levels of customer service.
Queue times to pass through security for 97% of all passengers is just 10 minutes or less and Liverpool is the only UK airport to receive a 5-star airport rating by the world’s leading air travel intelligence company OAG for flight punctuality.
LJLA chief executive John Irving said: “This is a special award for the airport as it demonstrates how well respected we are not only by passengers from across the region, but within the aviation industry too.
“This award is testament to all the hard work put in by our employees and business partners here at the airport to ensure the highest levels of service to both our passengers and airline customers.”