A Food & Beverage Team Member at Hard Days Night Hotel on North John Street has been nominated in TripAdvisor’s Exceptional Service Awards.

Every year, the world’s largest travel site spotlights stars of the hospitality industry that have provided exceptional service in 2014.

Jimmy Platt, who has been working at the hotel since August 2013, was nominated in the competition after going “above and beyond to deliver outstanding service in the past twelve months”.

Barbara Messing, Chief Marketing Officer for TripAdvisor, said:

“Everyone who travels knows that the service you receive can elevate any trip to a memorable one.

“A recent TripAdvisor survey revealed that more than two thirds of respondents didn’t think hospitality professionals receive sufficient recognition for their efforts. Through the exceptional service awards, we’re trying to change that by acknowledging stars of the hospitality industry who made a difference by going the extra mile for their guests and clearly made a lasting impression on the TripAdvisor community.”

In addition to Jimmy’s nomination, Hard Days Night Hotel received the prestigious TripAdvisor Certificate of Excellence for the third consecutive year, and is currently recognised in the top ten percent of businesses listed on the travel site.

Mike Dewey, General Manager at Hard Days Night Hotel added:

“It’s not surprising that Jimmy is up for this prestigious award, as his delivery of customer service is continuously impeccable.

“His name is mentioned constantly from our guests through Trip Advisor and other review sites, which goes to show that his personable approach is highly appreciated. We are delighted to have such a valued member of staff that consistently goes the extra mile to ensure that every guest’s experience is memorable and enjoyable.”

For more information on Hard Days Night Hotel or to make a reservation call 0151 236 1964 or visitwww.harddaysnighthotel.com.