Liverpool Airport wins praise for accessibility

New report sees Liverpool John Lennon Airport score top marks for being more accessible for disabled people and those with mobility issues. Tony McDonough reports

LJLA, wheelchair, disabled
Liverpool Airport has won praise for its support for disabled passengers


A new report from the Civil Aviation Authority (CAA) offers praise to Liverpool John Lennon Airport (LJLA) for its accessibility.

Over the last 12 months the CAA, the country’s aviation regulator, carried out an assessment on 26 of the largest UK airports. It looked at the efforts each one was making to assist disabled people and those with mobility issues.

LJLA has been rated as offering the highest ‘Very Good’ service in each of the four quarterly reporting periods between April 2022 and March 2023.

This comes after the airport topped the 2022 Which? UK Airport survey in recognition of its high levels of customer satisfaction.

Liverpool Airport says it has been focussing on the needs of those passengers often deterred from travelling by air due to a range of disabilities, helping to make air travel accessible to all.

It has been working with a number of disability organisations who provide advice and support, including many that specialise in hidden disabilities. 

LJLA also works with its passenger assistance provider ABM who help to make the journey through the airport for passengers requiring assistance, as pleasant and relaxed as possible whatever their needs.

Organisations it has worked with include Autism Adventures, Thred Dementia Support, The Brain Charity, Stomawise, Thomas Pocklington Trust and the Spinal Injuries Association.

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And the airport has invited families and individuals with a disability to the airport to take them through the passenger journey and experience passing through the airport to help build their confidence.

Paul Staples, operations director for LJLA, said: “We are delighted to receive this latest rating which is testament to the great work that colleagues and our passenger assistance provider ABM have been doing to make flying from Liverpool accessible for all.

“To have consistently been rated as offering the highest level of service for passengers who need assistance throughout the past 12 months is something we are all very proud of.”

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