Mersey call centre operator plans to create 1,500 jobs at Liverpool’s King’s Dock

Wirral-based TCC is working with landowner Liverpool City Council and development partner YPG to build new offices on land at Monarch’s Quay and aims to open the base late 2018. Tony McDonough reports

From left, Liverpool City Council assistant director of regeneration Mark Kitts, Liverpool Mayor Joe Anderson, The Contact Company CEO Asif Hamid, YPG CEO Ming Yeung and Chris Bliss, project leader for YPG

 

Merseyside call centre operator The Contact Company (TCC) is planning to create up to 1,500 new jobs in the Liverpool’s King’s Dock waterfront scheme.

Wirral-based TCC is working with landowner Liverpool City Council and development partner YPG to build new offices on land at Monarch’s Quay.

The new complex would be in addition to the company’s existing sites in Wirral and would house some 1,500 new employees.

Plans submitted

A planning application for the building, designed by local architects at Falconer Chester Hall, has been submitted to Liverpool City Council.

Subject to consent, it would represent the first phase of a major mixed use development which would create a new leisure, commercial and retail destination on the King’s Dock.

The planning application also includes the design and delivery of new public realm adjacent to the Queen’s Dock.

TCC aims to have its new four-storey facility, comprising 45,000 sq ft of grade A space, operational by the end of 2018.

Jobs boost

It mark the biggest single jobs boost for Liverpool City Region since the opening of Liverpool One in 2008.

Further phases of development of the site could include a 2,000-seat ice rink, a hotel, new apartments and homes, restaurants, bars and shops and a car park.

A new Winter Garden, new public realm, ten pin bowling and an innovative virtual reality leisure centre are also being considered.

TCC provides customer contact services to a range of UK and international businesses. It was founded in 2006 with 15 staff and now employs around 1,200 people.

Chief executive Asif Hamid is also chair of the Liverpool City Region Local Enterprise Partnership.

He said: “We remain committed to our Wirral operation but this development will enable us to significantly expand our business and compete for global customer care contracts.”

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