St Johns Shopping Centre’s ‘digital assistant’ is a hit with shoppers

Called Able Liverpool, the digital assistant aimed at people with a disability who need a little extra hel at the centre and is available via several channels

St Johns Shopping Centre
St Johns Shopping Centre has said its ‘digital assistant’ has proved popular

 

More than 700 people have used a “digital assistant” provided for shoppers at Liverpool’s St Johns Shopping Centre.

Called Able Liverpool, the digital assistant aimed at people with a disability who need a little extra help and is available via the St Johns website, Facebook Messenger, Twitter, Skype – and through Google Assistant voice services.

It was launched in November 2019 and offers important information about accessibility and facilities at the centre. Neil Ashcroft, St Johns Centre Manager, said:We’re really pleased that Able Liverpool has already helped over 700 shoppers in such a short period of time.

“St Johns is one of the first shopping centres in the UK to use this technology and this reflects our continued efforts to provide the best shopping experience for our customers and visitors.”

Ian Meyer, director of Able AI, the developer of Able Liverpool, added:When we launched Able Liverpool in partnership with St Johns Shopping Centre, we hoped it would go on to support people with disabilities and the elderly to have a more inclusive and improved shopping experience.

“For Able Liverpool to have supported over 700 individuals within only two months of its launch is exceptional and we look forward to it supporting many more individuals throughout 2020 and beyond.”

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