The awards are given out by the Liverpool BID Company which sends mystery shoppers to test out the city’s hops, hotels, leisure businesses and restaurants. Tony McDonough reports
Wongs Jewellers has been named the best independent retailer in Liverpool for customer service for the second year running in the annual Mystery Shop Awards.
The awards are given out by Liverpool BID Company which sends mystery shoppers to test out the city’s hops, hotels, leisure businesses and restaurants.
Wongs, in Whitechapel, was joined by other winners easyHotel (accommodation provider) in Castle Street, Jenny’s Bar (leisure & hospitality venue) on Fenwick Street, M∙A∙C (national retailer) at Metquarter, and LILA (service provider) on North John Street.
Awards for the most improved businesses went to Holiday Inn, Prescient, Lili Bizarre, Clas Ohlson and Johnsons the Cleaners.
The Mystery Shop Awards are a cornerstone of Liverpool BID Company’s activity that aims to proactively work with its BID levy payers businesses to develop employee skills and encourage high standards in customer service.
The results of the mystery shopping showed an increase in the number of businesses rated at 100%, rising from 19 in 2017 to 23 this year. The number of businesses surveyed matched last year’s record total of 200 and 75 of those were rated 90% or better.
Cynthia Aldridge, business manager, Wongs Jewellers, said: “It is fantastic to pick up this award for the second consecutive year. To be recognised like this once again in the city is all credit to the Wongs’ team for going that extra mile.”
Bill Addy, chief executive, Liverpool BID Company, said: “Liverpool BID Company created the Mystery Shop Awards as an important exercise in helping and supporting our levy payers who are not performing to the standard they want to be – it is essential for them as individual businesses and for the city as a whole to provide customers with a first-class customer service.”