Liverpool Lime Street named the UK’s favourite station

Latest National Rail Passenger Survey reveals that Lime Street has a 94% customer satisfaction rating, ahead of iconic London stations such St Pancras, King’s Cross and Paddington

Lime Street station
Lime Street station, Liverpool. Picture by Tony McDonough


Liverpool Lime Street has been names ad the UK’s favourite train station, according to a new survey.

The latest National Rail Passenger Survey reveals that Lime Street has a 94% customer satisfaction rating, ahead of iconic stations such as London’s St Pancras (93.6%), King’s Cross (92.9%) and Paddington (86%).

Over the last few years Lime Street has undergone a multi-million pound upgrade as part of the wider Great North Rail Project – an ongoing industry team effort to radically improve rail travel for customers across the North.

New platforms have been added, and original platforms remodelled, to accommodate more frequent, longer trains in future. The station’s signalling system has been transferred to the Manchester railway operating centre, with the aim of delivering greater resilience and improving services.

The upgrade is just one of a raft of significant rail infrastructure projects being undertaken across the Liverpool city region, including the building of new trains for the Merseyrail network at a cost of £460m, the opening of a new station at Maghull North and the upgrade of Newton-le-Willows station.

Paul Spiers, Liverpool Lime Street station manager, said: “Our major station upgrade, completed last year as part of the Great North Rail Project, was essential to prepare our station for more, longer trains and a boost in passenger numbers.

“At the same time, we’ve worked incredibly hard to improve facilities for passengers now, including more seating, better signage and new toilets. I’m so pleased passengers have voted our new and improved station their favourite.”

Liverpool City Region Metro Mayor, Steve Rotheram, added: “The friendliest city region should rightly have the country’s favourite train station, so it’s fantastic to see that the Lime Street has topped this survey.

“The major programme of works undertaken last year to improve Lime Street and increase its capacity has clearly gone down well with rail users, and we would like to think that this satisfaction rating also reflects well on the hard work and co-ordination by Merseytravel, train operators and Network Rail that went into keeping people moving while these major works were underway.”

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