Consumer loyalty to retail brands is suffering on account of poor customer service according to a recent survey. The results of research carried out by Vision Critical on behalf of customer service technology company Kana have showed that…

Carringtons Caterings has welcomed Mally Best as its new general manager, following a company expansion. Mally, 41, holds an impressive wealth of knowledge and experience in the catering industry after working in a variety of highly…

Thanks to the recent International Festival for Business (IFB), Liverpool hotels have boasted a 20 per cent increase in second quarter bookings compared to the same period last year. The city's waterfront venues reported the best number of…

New figures from a recent survey have shown that over 80 per cent of firms have neglected to update their terms and conditions in order to take advantage of late payment regulations. Lovetts law firm reported that a mere 32 per cent of…

According to a new survey of buyer, the rate of job creation during July hit highest speeds since April 1997. The Markit/CIPS UK Construction Purchasing Managers’ Index showed that the month of June experienced a four-month high of 62.6,…

Leading blogging platform and social networking website Tumblr is set to launch innovative new technology which will boost brands' engagement with their customers and audience. Tumblr is signing a deal with Ditto Labs - a firm that…

The government has announced that driverless cars will be expected to hit UK roads by the beginning of 2015. The Department for Transport originally planned for driverless vehicles to make their way onto roads during 2013 but at the end of…

Despite reports of widened pre-tax losses, St Helens rugby league club is remaining optimistic. St Helens reported a pre-tax loss of £2.4m for the year to 31 October 2013, compared with a £1.7m pre-tax loss for the previous year. Revenue…

Over eight million patents are held worldwide with a huge number of these patents related to the pharmaceuticals industry. For instance, in the UK and US, pharmaceutical patent applications account for almost 10% of all annual applications.…

IT services consultancy adept4 has bolstered its team with a raft of appointments at various levels across the company. The Daresbury-headquartered firm, which specialises in tailoring software to create bespoke IT solutions for businesses,…